|
Date |
Context |
Comment |
|
04 Sep 2010 |
Managed the technology component of a business go-live for the migration of front office GTS staff to a new third party call centre. |
"Good news on this Brad, well done and thanks for the hard work and committment to getting this completed." Kevin Baker Technology Infrastructure Programme Manager, EMEA |
|
04 Sep 2010 |
Prepared a run book to communicate weekend plans and aligned testers in the run up to a set of network changes. By coordinating with the testers throughout the weekend, our project network engineer was able to focus 100% on the job at hand. |
"Thank you to you for your proactive role over the weekend - it really does allow the engineer to focus on the change while all about him is falling apart." Matt Ross Network Engineering Team Lead, EMEA |
|
17 Aug 2010 |
Oversaw the installation of MPLS business-to-business connectivity and successfully completed end-to-end connectivity testing between our data centres and a third party call centre. |
"The weekend's success is very good news and demonstrates what utter perseverance can achieve. Thank you for all your efforts and please pass my thanks on to those with whom you worked." Andrew Williamson Director of GTS Operations, EMEA |
|
16 Aug 2010 |
Conducted and regulated the technology go-live for the first wave of front office GTS staff migrations from Spain to Scotland. |
"Thank you for your leadership, support and contribution in enabling us reach this far. Undoubtedly, the team has pulled it hard and well. Look forward to similar partnership and support for the forthcoming milestones." Hema Iyengar GTS Programme Manager, EMEA |
|
14 Aug 2010 |
Coordinated a series of three weekends of configuration changes to implement sensitive networking changes to a cluster of shared network edge devices. |
"I'd also like to add my thanks to everyone for all their efforts over the last three weekends and to Brad and Taiwo for all the work they have put into this project, particularly over the last few weeks. It is much appreciated." John McAuley GDOS Project Leader for ETD Technology, EMEA |
|
13 Aug 2010 |
Communicated regular status updates of progress against a front office staff migration through an Excel spreadsheet matrix that described key milestones and progress in completing the migration. |
"Brilliant - thanks for pulling this together Brad. I must admit that of the reasons why we still don't have a steering [representative] to represent technology is the comfort on this workstream through your leadership" Hema Iyengar GTS Programme Manager, EMEA |
|
06 Aug 2010 |
Explained the actual risks and possible steps for risk mitigation and avoidance to a key player of a project dependent upon an activity I was managing to install several network infrastructure components in an out-of-country data centre. |
"This is extremely helpful. Thank you Brad!" Philip Whaley Egg Data Centre Operations, EMEA |
|
23 Jul 2010 |
Authored and circulated a document to clearly outline EMEA region procurement contact information. This was designed for the use of all project & programme managers in the technology infrastructure department. |
"Very clear and helpful Brad - thanks." Sean McShane Technology Infrastructure Programme Manager, EMEA "Thanks very useful doc." Colin Mead Technology Infrastructure Project Manager, EMEA |
|
09 Jul 2010 |
Alerted the project sponsor to the imminent departure of my line manager. This posed a risk to our escalation path in the short term. |
"Thank you for the notification. I will make sure to communicate this to the rest of the GTS LatAm team. I am assuming that this event will not have a direct impact to the LatAm expansion project as you have done a great job in managing this project." Wesley Rios GTS Business Project Sponsor, LATAM |
|
24 Mar 2010 |
Created an Excel spreadsheet to compare geographies, strengths, and weaknesses of the available solutions for call collection and call centre connectivity. |
"This excel sheet was extremely helpful. Thank you for putting this together." Wesley Rios GTS Business Project Sponsor, LATAM |
|
19 Mar 2010 |
Wrote a one-page executive summary of key milestones and project phases for a front office staff migration project. |
"REALLY professional. Impressive." Rick Tabor Voice & Networks Engineering Architect, EMEA |
|
18 Mar 2010 |
Completed the European component of a call centre infrastructure project to put the GTS Prepaid Cards business live in the Asia Pacific region. |
"Your efforts are very much appreciated and look forward to the seamless cutovers for other countries." Karl Tsah Infrastructure Project Manager, ASPAC |
|
12 Mar 2010 |
Ran a SQL database server migration project through to completion. |
"Thanks for your excellent leadership during the project, which helped us to successfully deliver what turned out to be a fairly complex migration." Stuart Wright GTS Technology Application Owner, EMEA |
